Creative Print, LLC – Raleigh, NC, 2010 to Present

Business Manager (2010 to Present)

Responsible for all business functions, including pricing, marketing, sales, contracts, vendor negotiations and account management.

§  Developed and executed start-up business plan that achieved a six month payback.

§  Developed and executed a 2012 marketing plan that achieved greater than 35% increase over 2011 sales.

§  Evaluated, negotiated and executed equipment plan that increased throughput by 175%, while improving quality and decreasing overall monthly expenditures.

Alcatel-Lucent – Raleigh, NC, 1983 to 2010

International telecommunications equipment provider with over 77,000 employees located in 120 countries.

Business Operations Manager, Product Unit Business Office (2008 to 2010)

Managed product margin and margin improvement of the Fiber-to-the-User product generating more than $200 million in annual revenue. Defined, justified, and prioritized cost improvement (CI) projects. Created and maintained all product cost models and provided backup support for product master data.

§  Enhanced focus on cost improvement by creating and maintaining a direct margin spreadsheet that drew from multiple databases, enabling efficient prioritization and tracking of cost improvement efforts.

§  Identified and documented more than $18 million in first-year savings in a project tracking spreadsheet — initiatives projected to deliver an ROI of 1,125%.  

§  Identified and developed business case for $6 million in savings over 2 years (with a 4-month payback).

Senior Product Solutions Manager, Fiber-to-the-User (FTTU) Equipment (2007 to 2008)

Updated product roadmaps and communicated changes to customers and internal teams. Developed and implemented product phase-in/out strategies and provided input on product master data. Compiled customer / competition feedback for marketing plans. Managed customer communications and drove all maintenance release activities, defining all hardware / software changes. Led cross-functional project management team.  

§  Facilitated team initiatives that resulted in growing revenue 64% from 2007 to 2008 and attained first-ever #1 GPON market status for FTTU product, as cited by the Dell’Oro Group market research firm.

§  Established an electronic approval process for internal and external product bulletins that resulted in more accurate and timely communications.

Product Manager, Digital Subscriber Line Access Multiplexer (DSLAM) Equipment (1997 to 2007)

Maintained P&L responsibility for Alcatel 1000 and 7300 DSL products generating as much as $1.2 billion annually. Defined new product requirements, developed product plans, approved changes, set product pricing, and managed the product life cycle. Set development and production priorities, tracked the master project plan, and managed customer communications, including technical input / review of marketing and data sheet material. Coordinated materials for lab and field trials to support customer product approval.

§  Implemented product strategy that resulted in capturing more than 50% of the US DSL equipment market share (sales grew from $2.7 million to $905 million in 3 years), while winning the 2000 Governor’s New Product Award (1000 ADSL product) and Networld+Inerop “Best in Show” award (7300 product).

§  Worked directly with key customers to successfully gain product acceptance.

§  Acted as primary product manager for ISO9000/TL9000 audits, resulting in zero non-compliance findings.

Manager, Test Engineering (1990 to 1997)

Managed 30-employee test engineering department in the design, development, and support of the overall manufacturing test strategy for all design center products, which generated more than $120 million annually. Supervised the design, construction, and release of production test facilities and associated test software, including product burn-in. Organized and tracked the entire Raleigh operations’ $5+ million capital budget.

§  Developed a customer and continuous improvement focused team structure that maximized efficiencies — delivered more than $1.3 million in cost savings, reduced development schedules by more than 2 months, and decreased manufacturing test-related trouble reports to their all-time lowest level.

§  Volunteered as a continuous improvement team facilitator, leading teams in achieving ISO 9001 certification and winning the Pacific Bell Quality Partner Award and Bell Canada Award of Excellence.

Supervisor, Advanced Test Engineering (1988 to 1990)

Project Engineer, Advanced Test Engineering (1984 to 1987)

Coordinated, planned, and budgeted all pre-production test activities supporting all design center products.  Managed Operations’ $5 million capital budget. Defined new product test strategies, reviewed products for testability, and generated specifications for all test equipment. Evaluated and implemented new technologies and techniques to maintain manufacturing efficiencies and analyzed future equipment requirements.

§  Worked closely with R&D to develop and deliver the market’s first synchronous optical network (SONET) equipment, meeting a very aggressive delivery schedule.

§  Reduced test development costs by analyzing and modifying product designs to improve testability.

§  Enhanced manufacturing efficiency by creating an automated tool for projecting test yields.

§  Key member of team tasked with addressing surface mount technology requirements and implementation, including developing the surface mount technology design for testability guidelines.

§  Worked closely with R&D and coordinated all test efforts for the new OC-12 Optical Carrier product, allowing production shipment within 24 hours of system software release.

Manufacturing Test Engineer (1983 to 1984)

Responsible for all test support for assigned product lines.

§  Completed manufacturing test on a new fiber optic transmission system on schedule and within budget.

Delco Electronics (a division of General Motors) - Kokomo, IN (1979 to 1983)

Quality Engineer, Engine Control Products 

Delivered quality and reliability engineering support in a high-volume production environment.

Summary

Experienced General Manager with a successful track record driven by business development, building strong teams, exceptional communication skills, strategic planning, sales leadership and management, operations management, mergers and acquisitions, branding and marketing, and execution excellence.

Enthusiastic leader with perspective gained from a variety of management roles within Fortune 500 consumer products companies, start-up organizations, and turn-around situations.

In 2004, I acquired Johnson Pools with a business partner. Since that time, we grew the company to be one of the leading design and build firms for high end residential outdoor living environments. The company’s offerings include design, construction, service and retail operations. Through a focused strategic initiative, the company expanded its service area, product emphasis, and branding to grow through an historic recession.  

During the period from 2000 through 2003 served as the CEO, President and Director of two subsidiaries of Magic Software Enterprises, LTD. (Nasdaq: MGIC) as well as on the senior management team of the parent company. Brought in to perform a strategic and financial turn-around for the North American operations of global publicly traded software and consulting company. The turn-around was successful and the stock price enjoyed unprecedented growth.

From 1993 to 2000 I served in multiple senior management positions within venture capital start-up companies in physician practice management and healthcare technology management, from business planning and funding, through execution of plans. Identified potential acquisition candidate organizations, performed due diligence, and acquisition negotiations. In each case I executed the strategy of making regional acquisitions and achieved synergies by standardizing processes, practices, and technology focused on the needs of the customer. Each of these companies was sold as part of the initial strategic plans with the venture capital investor partners.

Prior to the above, served in various sales management, marketing, and training and development roles including building the global training department of a Fortune 500 company.

Professional Experience

Managing Member

Right At Home, LLC dba Johnson Pools and Spas

2004– Present (8 years)

Johnson Pools is a member of the Association of Pool and Spa Professionals and The Aquatech Society, and has been an established quality pool design and building company for over 45 years. The staff is comprised of trained professional managers, sales executives, professional staff, job site supervisors, project managers, service technicians and retail staff. The company's outstanding reputation, professional team and high quality projects, are its greatest assets.  Services include 3-D design and planning, project management, and specialized customer service, and a concentration on sales based upon a thorough communication with the customers and all related parties involved in every project.

• Created key partnerships with high-end landscape firms and residential home builders to provide no-bid project opportunities which reduced sales costs by 60% and increased margins by over 50%
• Evaluated all subcontractors and developed a key partner plan that reduced operating costs by 20% while increasing quality of workmanship and reducing construction cycles time
• Increased market area by 50% while substantially increasing brand awareness through advertising and partner outreach
• Negotiated distributor pricing levels from key equipment and chemical vendors
• Increased retail operation margins 20% by developing a two tiered pricing strategy and incorporating a private label line of chemicals while reducing inventory levels

CEO President and Director – Magic Software Enterprises, Inc. and CoreTech Consulting Group

Magic Software Enterprises, LTD

2000– 2003 (3 years)

Magic Software Enterprises, Ltd (NASDAQ: MGIC) was a global provider of application platform and business integration solutions.  In addition, the CoreTech division, delivered quality IT staffing, consulting, and project solutions in distributed computing and client / server migrations, serving primarily the highly regulated pharmaceutical industry. The company’s philosophy was to provide value-add services to companies by helping them leverage technology to enhance business processes.

I was brought in to perform a strategic and financial turn-around after the parent company purchased several operations throughout North America.  I evaluated all operational units, developed strategic plans, divested un-profitable operating units, and managed on-going operations headquartered in Pennsylvania, California and Montreal, with annual revenues in excess of $25 million. During my tenure the stock price quintupled. After leading the successful turnaround of the business I decided to leave so that I could pursue purchasing my own company.

Senior Vice President and Chief Operating Officer

Continuum Healthcare, Inc.

1998– 2000 (2 years)

This was a start-up organization providing health promotion, wellness and fitness management services to corporate clients such as BNSF Railroad and UPS. The company was funded by Alex Brown ($25 million initial round).  We first acquired a leading medical management company in the Atlanta area. Based on our developed strategy for new workflow system processes, we then built a new proprietary information management system, in conjunction with Medical Advisory Board, which enabled us to reduce timeframe for turnaround of exam results and overall costs. The company was sold as a part of the initial strategic plan with our capital partner.

Corporate Vice President of Sales and President of Medical Services Group, Inc.

Atlantic Health Group, Inc.

1995– 1998 (3 years)

This was a start-up organization providing medical services in both physician practice settings and through information technology to initially serve the members of our capital investor, Liberty Mutual Insurance Company ($20 million).  Acquired medical practices in key markets where Liberty Mutual had its largest markets (Boston, Atlanta, etc.) Reduced the overall cost of workers compensation to the local insured of Liberty Mutual, by 15%.  Reduced the average time for return to work by 50%. Although we were funded by LMI, we served the needs of all employers in our given markets. 

Additionally, we acquired Medical Services Network, a national network of physicians focused on occupational health.  We began to transform the organization to provide services and manage outcomes through a medical network rather than brick and mortar locations.  This proved a model that was efficient, reduced costs and expanded the service area and size of the customers served. The company was sold as a part of the initial strategic plan with our capital partner.

Chief Operating Officer and Vice President of Sales

Occupational Health Resources, Inc.

1993– 1995 (2 years)

This was a start-up Physician Practice Management company funded by Tullis-Dickerson Partners ($5 Million).  Through seed funding, acquired physician practices and physical therapy centers between Maine and Georgia.  I was responsible for overall operations of the medical facilities, medical staff, and sales team. Prior to the sale of the company, we managed 15 locations along the east coast. The company was sold as a part of the initial strategic plan with our capital partner.

Director - Corporate Training & Development

Director of Sales

Manager - New Business Development

Black & Decker      

Key Account Manager

Retail Sales Manager

District Salesperson

P&G

30 years experience at all levels of light and heavy manufacturing management.  

Expertise: Manufacturing/Assembly Management, Start Up, Business Planning, Leadership, Quality Control, Budgeting, Logistics and Manufacturing/Plant Engineering.

Skilled and accomplished at all levels of manufacturing manage from floor level supervisor to plant manager.  Developed business plans and successfully launched several new products.  With 30 years experience in manufacturing I am well grounded in start up, quality control, budgeting, planning, supply management and manufacturing/plant engineering.

I have a Business Administration Degree and Associates Degree in Industrial Engineering from the University of Michigan.

Currently reside in Palm Desert California, am a member of the Detroit SCORE Chapter and have been counseling since 1998.

Will phone and site counsel as required.  

Have been counseling since 1998.

Bank of America / MBNA Bank - Experience in Card Serivces IT functions as an IT Process analyst and audit (9 Years).

Accenture - Established and manage a Mainframe application Tier 1 and Tier 2 Help Desk focused on DuPont Order/Invoicing and manufacturing/product Inventory Systems. (2 Years)

E. I. DuPont de Nemours & Company. 5 years as the Front Desk Manager at the Hotel DuPont in Wilmington DE managing the Rooms area hospitality service delivery team. 20 years as a Programmer/analyst specializing in COBOL and PL/1 mainframe order invoicing applications. Managed a PC based training center for DuPont employees using office systems. Developed custom applications for the Corporate Trucking division and a color press application for use by packaging manufacturers using DuPont Cyrel printing plates.

U.S. Army / Delaware Army National Guard/ USAR - 30 year career starting as a small unit leader (Armor/Infantry) and Operational S-3. National Guard/USAR service as a Signal Corp officer with duties as a Company and Battalion Commander. Last career assignment was as the Deputy Chief of Staff for Information Systems with the 311 Signal Command, USAR, F. Meade MD.

Speech Therapeutics Inc - Vice President/Treasurer of a Speech Therapy private practice owned by my wife. We have maintained this small business practice for over 25 years. Familiar with small business accounting and general Quickbooks knowledge.

Butler's Inc. - Family stationary business in Wilmington DE run by my father. Experience in this retail business as retail clerk, stock room, delivery driver, telephone operater, cashier and auditor.