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Maintaining an Agile Company: Tips to Respond to Changing Markets and Changing Customers
This online workshop provides a self-assessment and different approaches your company can use in understanding and responding to market changes. Read more
Targeting Your Market
This free online business workshop will help you identify your company's target market by demographic, psychographic, behavioristic profiles, and more. Read more
Estrategias de Personlizacion Para Atraer y Retener Clientes
Connect with Customers and Manage Your Business Remotely
With the right tools and communication plan, you can build long lasting connections with your clients and customers, from any location. Read more
3 Steps to Become a Successful Leader During COVID-19
Lack of leadership during a crisis is becoming evident as the impact of Coronavirus on businesses rise. Read and learn how to be a successful business leader.
8 Ways To Partner With Current Customers To Increase Sales
The economic slump is causing companies to get creative about retaining customers. Here’s how to ask your current customers to help support your business.
Marketing in Challenging Times
During the coronavirus crisis, if your business is open, albeit in a diminished capacity, or temporarily closed, you have to stay connected to your customers.
How to Communicate Operational Changes with Clients During A Crisis
At a time when changes are unfolding by the hour and operations are on-hold like during the coronavirus crisis, swift action and open communication are vital.
How to Handle Angry Customers: Turning Detractors into Promoters
Learn four ways to turn the negative customer encounters into positive ones to maintain your company’s reputation.
Keys to Providing a Great Customer Experience
Rieva Lesonsky asked business leaders their insights about how small businesses can meet and beat customer expectations.
The Best Solutions for Handling Customer Complaints
Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and the customer happy.
Are Small Businesses Still Popular with Americans?
SCORE’s latest infographic, sponsored by Nav, discusses how much Americans still value small businesses and how they show their appreciation for them.